Getting your boots to you

We ship worldwide, and we ship for free. That is the short version. The longer version — where we ship, how long it takes, what happens with duties and customs, and what to do if something goes wrong — is below, written in plain language so you know exactly what to expect.

Where we ship

We ship to customers around the world. Wherever you are, you can order from us, and we will do our best to get your boots to your door. We do not charge extra for international delivery, and we do not set a minimum order value. One pair or several, the shipping is on us.

Because we ship globally, delivery times can vary depending on where you are and what is happening with carriers and customs in your region. We provide estimates to help you plan, and we keep those estimates realistic rather than optimistic.

How long dispatch takes

Once you place your order, we prepare it for shipment. Dispatch happens within one to three business days. Business days are Monday through Friday and do not include weekends or public holidays. If you order during a busy period — a sale, a holiday, a new collection launch — dispatch may take a little longer, and we appreciate your patience.

You will receive confirmation when your order is on its way. If you have questions about the status of your order, contact us through the Contact Us page with your order number, and we will look into it for you.

How long delivery takes

Delivery is estimated at six to twelve business days after dispatch. This estimate is based on typical delivery times for our carriers and covers most destinations. Some orders arrive faster, and some take a little longer, especially during peak seasons or when customs processing adds time.

We know waiting for a package can be frustrating, and we ask for your understanding when delays are outside our control. If your order is taking longer than expected, let us know and we will help you track it down.

Shipping costs

Shipping is free on every order, worldwide, with no minimum purchase. There are no handling fees, no surcharges, and no surprise costs added at checkout. The price you see is the price you pay for the item, and the shipping is on us.

Duties and customs

We cover duties and customs costs on all orders. That means you will not receive a separate bill from a carrier or a customs agency after your order arrives. The total you pay at checkout includes everything needed to get your order to you. We know how frustrating it is to be hit with unexpected charges, and we have designed our shipping so that does not happen.

If you ever receive a request for additional payment related to duties or customs on an order from us, please contact us through the Contact Us page before paying anything. We will help clarify the situation and sort it out.

Tracking your order

When your order is dispatched, you will receive tracking information so you can follow its progress. Tracking updates can sometimes lag behind the actual movement of your package, so do not worry if there is a gap between updates. If tracking has not updated for an unusually long time, reach out through the Contact Us page and we will investigate.

Delivery addresses

Please double-check your shipping address at checkout. We want your boots to arrive at the right place, and an accurate address is the simplest way to make that happen. If you notice a mistake after placing your order, contact us as soon as possible through the Contact Us page. We will do what we can, but once an order has been dispatched, we may not be able to change the address.

What happens if delivery is delayed

Sometimes deliveries take longer than estimated. Weather, carrier delays, customs processing, and high volumes during peak seasons can all add time. If your order is delayed, we will help you track it and keep you informed where we can. We ask for your patience, and we promise to be honest about what is happening and what we can do.

Lost or missing packages

If tracking shows your order as delivered but you cannot find it, please check around your property, with neighbors, and with your local carrier office. Sometimes packages are left in a safe place or held for pickup. If you still cannot locate it, contact us through the Contact Us page and we will help investigate. We will work with you and the carrier to find a resolution.

If a package is confirmed lost in transit, we will make it right. Reach out to us and we will guide you through the next steps.

Incorrect or incomplete addresses

If an order is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you to arrange a solution. Additional shipping costs may apply in some cases, and we will explain any options clearly before proceeding. To avoid this situation, please review your address carefully before confirming your order.

Multiple items in one order

If you order more than one item, they may ship together or separately depending on availability and logistics. If your order ships in multiple packages, you will receive tracking information for each. Delivery times may vary slightly between packages, and we appreciate your understanding.

Packaging

We pack orders carefully to protect your boots in transit. Our packaging is designed to keep items secure and arrive in good condition. If your package arrives visibly damaged, please note it with the carrier if possible and contact us through the Contact Us page so we can help.

Changes to this policy

We may update this page from time to time as our shipping practices evolve. When we do, the updated version will be posted here. We encourage you to review this page before placing an order so you always know what to expect.

Questions about shipping

If you have any questions about shipping — timelines, tracking, duties, or anything else — the Contact Us page is the best way to reach us. Include your order number if your question is about a specific order, and we will get back to you as quickly as we can. We are here to help, and we want your order to arrive smoothly.

Thank you for shopping with us. We will do our part to get your boots to you safely, and we are grateful for your patience while they are on their way.